Delivery
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Return
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Am I responsible if my return parcel is lost or damaged during transport?
Am I responsible if my return parcel is lost or damaged during transport? Yes. Returns, including those made through the REVER service, are carried out at the Customer’s own risk. You remain responsible for the delivery of the returned items until they have been effectively received by the boutique. We recommend using a tracked shipping method and, if necessary, insurance, and keeping all proof of drop-off and/or shipment until the parcel has been successfully received.Few readersCan I collect my order in store?
Can I collect my order in store? Yes. The “In-Store Pickup” service is available when placing your order. It allows you to collect your purchases directly from our ready-to-wear boutique: 50 boulevard de la Tour Maubourg, 75007 Paris, France How it works Select the “In-Store Pickup” option when placing your order. You will receive an e-mail notification as soon as your order is ready for collection. Come and collect your order in store. Holding periodFew readersWhat duties and taxes will I have to pay?
What duties and taxes will I have to pay? To view our full policy, please refer to our General Terms and Conditions of Sale, Article 8 — “Information relating to prices, taxes and applicable fees”. Orders shipped within the European Union Orders shipped within the EU are subject to no customs duties and are not subject to any additional taxes upon delivery. The VAT rate of the delivery country is applied at the time of purchase. Orders shipped outside the EU and to FrFew readersCan I return my order in store?
Can I return my order in store? Yes. Items purchased on www.scavini.fr may be returned to our ready-to-wear boutique: 50 Boulevard de la Tour Maubourg, 75007 Paris, France Important points The refund will be made only to the payment method used when placing the order. No refund can be made directly in store in cash. Items returned in store are subject to the same quality check as returns by post. The boutique reserves the right to refuse the return if the conditioFew readersHow do I return or exchange my order through the REVER service?
How do I return or exchange my order through the REVER service? You can return or exchange your items simply by following the steps below. Step 1 — Create your request Go to the “Create a return” page on www.scavini.fr. Enter your order number and your e-mail address, then select the item or items you wish to return or exchange, indicating: the reason for the return, or in the case of an exchange, the new size requested.Few readersI do not want to use REVER — how can I return my order?
I do not want to use REVER — how can I return my order? If you are unable or do not wish to use the REVER service, please contact our Customer Service in advance: by e-mail: eshop@scavini.fr via the chat available on www.scavini.fr You may then return your order using the carrier of your choice, indicating your request inside the parcel (exchange or refund), to the following address: SCAVINI 50 Boulevard de la Tour Maubourg 75007 Paris, France IMPORTANTFew readersWhat is the difference between a return and an exchange?
What is the difference between a return and an exchange? Return = refund A return means sending back one or more items and requesting a refund. Exchange = size change An exchange means sending back the item and requesting the same item in a different size, with no refund request.Few readersReturns and exchanges — General information
Returns and exchanges — General information This policy applies only to products purchased on www.scavini.fr. We cannot accept returns or exchanges for products purchased on other websites, purchases made directly in a physical boutique, or orders from countries to which we do not ship directly. To view our full policy, please refer to our General Terms and Conditions of Sale, Article 15 — “Right of Withdrawal”. Create a return →Few readersWhat are the shipping times?
What are the shipping times? Orders are processed from Tuesday to Saturday (excluding public holidays). A tracking email is sent to you as soon as your order has been shipped. If an item proves to be unavailable, we will contact you as soon as possible to inform you and proceed with a refund. Orders without altered items Orders that do not include any altered items are shipped within 7 working days on average. Orders with one or more altered items Orders including *Few readersI requested a refund in the form of store credit — can I get a cash refund later?
I requested a refund in the form of store credit — can I get a cash refund later? No. If you chose to be refunded in the form of store credit (a promotional code to be used on a future order), this store credit constitutes the refund method you requested and accepted. It is therefore not possible to later request a cash refund simply because you have changed your mind.Few readersDo I have to pay the return shipping costs?
Do I have to pay the return shipping costs? This depends on the refund method selected: Refund: return shipping costs are at your expense and are not refunded. If you make your return through REVER, the costs will be automatically deducted from the refunded amount. Store credit (promotional code to be used on a future order) through REVER: the return is free of charge. For customers located outside the European Union, please note that we do not refund import dutFew readersWhat are the conditions for returns or exchanges?
What are the conditions for returns or exchanges? You may request the return or exchange (for size) of any item purchased on www.scavini.fr within 14 days of receiving the items. IMPORTANT: The right of withdrawal does not apply to items in the following categories: Personalized items*; Knee-high socks whose original packaging is not perfectly sealed. Please take this into account before placing your order. *“Personalized items” refers to any itemFew readersHow much does shipping cost?
How much does shipping cost? Shipping fees are displayed directly on the checkout page after you enter your delivery address. France European Union — Main Countries Germany, Austria, Belgium, Italy, Luxembourg, Poland, the Netherlands, Portugal, SpainFew readersCan I change my delivery address after my order has been shipped?
Can I change my delivery address after my order has been shipped? Once your order has been shipped, it is no longer possible to change the delivery address. We kindly ask you to carefully check the information entered before confirming your order: name, address, postal code, telephone number, e-mail address, etc. You are solely responsible for the accuracy of the information provided when placing your order.Few readersIs it possible to ship my order to multiple addresses?
Is it possible to ship my order to multiple addresses? For each order, delivery can only be made to one single address. If you wish to ship items to multiple destinations, you will need to place separate orders, one for each delivery address.Few readersAre size exchanges free?
Are size exchanges free? We offer free size exchanges, only through the REVER service available on www.scavini.fr. You return the original item using the return label provided by REVER, then we ship the new size. IMPORTANT: Exchanges are possible only for the same model and the same colour as originally ordered. If you wish to exchange for another model or another colour, you will need to make a return for refund, then place a new order.Few readers