Order

• You didn't receive the order confirmation email

  If you haven't received a confirmation email for your order, we recommend following the steps below: Check your spam or junk folder Sometimes, confirmation emails can be filtered and end up in these folders. Make sure to carefully check these locations to see if the email is there. Wait a few minutes It's possible that the confirmation email may take some time to arrive. In some cases, it can take up to an hour. We encourage you to wait a bit and check your inbox again. EnsurFew readers

• Tracking Your Order

  Your order is taken care of by our team as soon as it is validated. You will receive an automatic confirmation e-mail when your order is placed. We invite you to check your spam / junk folder if you have not received it. If the e-mail cannot be found, do not hesitate to ask our customer service for confirmation. There are two possible scenarios: Your order does not contain any articles with alterations Your order contains articles with alterations 1. Your order does not contain any aFew readers

• Modifying or Canceling an Order

  You can modify or cancel your order by sending us a message through our contact form. This will allow us to take the necessary steps as quickly as possible. We flag these requests as priorities. However, it is important to mention that we cannot guarantee the cancellation or modification of your order once it has been placed. This is especially true if: Your order is already being prepared. This is particularly relevant for items that require alterations. Your order was placedFew readers

Payment

• About Duty and Taxes

  For orders shipped to France and the European Union (EU) Orders shipped within the EU are exempt from any additional tax at the time of delivery. In accordance with current regulations, the standard VAT of the country of delivery is applied at checkout. Price Difference Between the Website & Checkout For orders shipped outside the EU and to French overseas departments and territories (DOM-TFew readers

• Accepted Payment Methods

  We offer you the possibility to pay your orders by credit card (visa, mastercard) or PayPal. Specificity of certain payment methods PayPal Payments by PayPal are made through the secure platform of the provider. We do not offer the option to pay in several installments. The possibility of payment in 4 installments is offered by PayPal services. If this payment method is not available, or if you encounter a problem with it, we invite you to contact their customer service directly.Few readers

• Price Difference Between the Website & Checkout

  In accordance with current regulations, the standard Value Added Tax (VAT) of the country of delivery is applied at the time of ordering. If you are not logged in when selecting your products on the site, the default price is displayed with the standard French VAT of 20%. When you define the country of delivery during checkout, the VAT is recalculated according to the standard rate of the chosen country. If your country is outside the European Union (EU), the VAT rate is 0% (see article:Few readers

Delivery

• Shipping time to France and Overseas

  Orders are shipped within 7 days on average. We do our utmost to process your orders within a reasonable time frame and as quickly as possible. These times may be extended during periods of high demand (sales, new collections, end of year celebrations). We would like to point out that we are a human-sized team and that it is sometimes difficult to meet the deadlines during these busy periods. If your order includes altered items, the average delay between the day of the order and the shipFew readers

• Damaged products or Mixed-Up Order

  In the case of a damaged product or an order mix-up on our part, please contact us directly using the contact form so that we can find the best solution.Few readers

• Store Pick-Up

  Yes, it is possible. All you have to do is choose the "Store Pick-Up" delivery option during check-out. This option is only available to customers living in Europe (mainland). Our shop team will send you an email as soon as your order is ready. Please check your spam/junk folder before contacting us to enquire about the progress of your order.Few readers

Return

• Time to Process Returns

  The processing of your return starts when it reaches our shop. Please allow 5 days from this point onwards. When the team receives your package, we will send you an email to notify you of its successful delivery. Please note that there may be a delay (up to 24 hours) between the notification of delivery by your carrier and the notification of receipt by Scavini. Once your package is received, we will open it and check that : The contents match the return request The garment(s) are frFew readers

• Returning a Product

  In this article, you will find all the information you need to return a product or an order. To initiate a return or an exchange, please go to the dedicated platform: here. I. Is my order eligible for return? 1. Right of withdrawal In accordance with current regulations, all orders placed on the Internet may be returned to us within 14 days of receipt.Few readers

• Return Time Limit

  You have 14 days to retract your order and send the products back to us. If and only if the trousers have not been altered. If you have any problems with this period, you can send us a contact form and we will deal with your extension request on a case by case basis. Only the 14-day return period is guaranteed.Few readers